Select your products from the www.shopfilly.com website and click Add to Cart
Once you have added all your desired items to your Shopping Cart, follow these instructions:

• Click on the ‘Shopping Bag’ button and proceed to checkout.
• Select address and click Next
• Select payment method
• Proceed to checkout
• Check your email for a Sales Order Summary

Click on the search icon on the top left of the website.
Enter the item code you are looking for and press Enter on your keyboard.

Once your order is successfully placed, you will receive an order confirmation via email or WhatsApp.

Unfortunately, you cannot reserve your Order online.

If your order has not yet been processed or dispatched, we may be able to accommodate changes or cancellations. Please contact us as soon as possible.

Yes, Cash on Delivery is available across Pakistan.

We accept Cash on Delivery and secure online payment methods available at checkout.

A detailed size guide is available on every product page to help you find the perfect fit.

Our bags are made from high-quality PU leather, designed to offer durability, functionality, and style.

Restocking varies by product. Some popular styles may return, while others may be limited-edition releases.

Orders within Pakistan are typically delivered within 3–5 working days. Delivery may take up to 7 working days depending on your location and order volume.

Yes. Once your order has been dispatched, you will receive tracking details via WhatsApp to monitor your shipment.

Our packages are delivered over land by leading third party courier companies.

Our courier delivery partners will make 2 attempts to deliver your parcel. Kindly ensure that the address, state and city while placing an Order given is accurate. On the second failed attempt, your order will be cancelled.

Yes. For international orders, please contact us via WhatsApp and our team will assist you with shipping options, charges, and delivery timelines.

You can also contact our Customer Service center by emailing us images of defected/wrong product at support@shopfilly.com or WhatsApp us at +92 332 0034559 within 10 days of delivery.

Contact our customer support team within 10 days of delivery through our email support@shopfilly.com or WhatsApp us at 0331-0255409, within 10 days of delivery with your order number and exchange request. Our team will guide you through the process.

For exchanges based on personal preference, customers are responsible for sending the item back to our warehouse. Once received and approved, the replacement item will be shipped at no additional replacement fee.

Customers are responsible for sending the item back to us for exchanges.

Refunds are offered only in specific cases, such as receiving a damaged, defective, or incorrect item. Each request is reviewed individually by our team.

We do not currently offer a lifetime warranty on our products. However, if you experience an issue with your order, please contact our support team and we'll do our best to assist you.

Requests may be declined if:

• The request is made after 10 days of delivery.
• The item has been used, washed, or damaged after delivery.
• Tags have been removed.
• The item has been altered or tampered with.
• The original invoice is unavailable.