Frequently Asked Questions
Orders
Select your products from the www.shopfilly.com website and click Add to Cart
Once you have added all your desired items to your Shopping Cart, follow these instructions:
- Click on the ‘Shopping Bag’ button and proceed to checkout.
- Select address and click Next
- Select payment method
- Proceed to checkout
- Check your email for a Sales Order Summary
Click on the search icon on the top left of the website.
Enter the item code you are looking for and press Enter on your keyboard.
Unfortunately, you cannot reserve your Order online.
Unfortunately, you cannot reserve your Order online.
Unfortunately, it is not possible to make changes to an Order once the Order has been placed. However, if your Order has not been Processed, you can cancel it and place a new Order.
Shipping
We have a delivery time of 3-5 working days
Our packages are delivered over land by leading third party courier companies.
Our courier delivery partners will make 2 attempts to deliver your parcel. Kindly ensure that the address, state and city while placing an Order given is accurate. On the second failed attempt, your order will be cancelled.
Use this text to answer questions in as much detail as possible for your customers.
Return & Exchange
You can also contact our Customer Service center by emailing us images of defected/wrong product at support@shopfilly.com or calling us at 0331-0255409 within 72 hours of delivery.
Products can be exchanged within 10 days of delivery. You can contact us through our email support@shopfilly.com or call us at 0331-0255409, to request an exchange