Refund policy

At Filly, we strive to ensure every order meets your expectations. If you encounter any issues with your purchase, please review our policy below.

Exchange Policy

Items may be exchanged within 10 days of receiving your order, provided they meet the following conditions:

  • The item is unused, unwashed, and unworn.
  • All original tags are attached.
  • The product is returned in its original packaging.
  • The original invoice is provided.

Exchange for Personal Preference

If you would like to exchange an item due to size, style, or any personal preference, you will be required to send the item back to our warehouse at your own expense.

Return Address:

DP12, Sector 12
North Karachi Industrial Area
Karachi, Pakistan

Once the item is received and passes inspection, the replacement item will be dispatched without any additional replacement fee.

Non-Exchangeable Items

The following items are not eligible for exchange:

  • Products that have been used, washed, or damaged after delivery
  • Products with removed tags
  • Products without original packaging
  • Products returned without the original invoice
  • Products that have been altered or tampered with

Color Variations

We make every effort to display product colors accurately. However, slight color variations may occur due to photography, lighting conditions, and screen settings. Exchange requests based solely on minor color differences cannot be accommodated.

Damaged, Faulty, or Incorrect Items

You may qualify for a replacement or refund if:

  • The item received is damaged, defective, or faulty.
  • The item received does not match the product ordered.
  • The item received differs significantly from the product description.

To report an issue, please contact us within 10 days of receiving your order and provide photographic evidence of the product.

WhatsApp: +92 332 0034559
Email: support@shopfilly.com

Our team will review your request and provide further instructions.

Refund Policy

Filly does not offer a general money-back guarantee.

Refunds are only considered in specific circumstances, including but not limited to:

  • Receipt of a defective or damaged product
  • Receipt of an incorrect item
  • Other exceptional cases approved by our customer service team

All refund requests are reviewed on a case-by-case basis. Filly reserves the right to approve or decline refund requests based on the information provided and the condition of the returned item.

If a refund is approved, our team will provide details regarding the refund process and timeline.

Situations Where Returns, Exchanges, or Refunds May Be Refused

Requests may not be accepted if:

  • The request is made more than 10 days after delivery.
  • The product has been used, washed, damaged, or altered after delivery.
  • The product has been tampered with.
  • Required tags, packaging, or invoice are missing.
  • The item was purchased during a sale or promotional period.

Contact Us

For any questions regarding returns, exchanges, or refunds, please contact our customer support team:

Email: support@shopfilly.com
WhatsApp: +92 332 0034559

Our team will be happy to assist you and guide you through the process.