Refund policy

Return 

• Any article purchased can be exchanged within 10 days of receipt from the courier.
• Any item(s) is faulty, damaged or defective at the time of delivery.
• Any item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.

Exchange

• All exchanges based on personal preferences will require the customer to send the item back to our warehouse at DP12, Sector 12, North Karachi Industrial Area, Karachi, at their own expense. Once the item is received and inspected, the replacement will be shipped at no additional replacement fee.
• Colors may vary slightly from the original ones due to shoot purposes. Such exchange requests cannot be catered.
• Replacement will be sent in case a defected/faulty/damaged item is shipped. You will be required to email photographic evidence of the defective item on WhatsApp at +92 332 0034559. If the article is not used, all tags are intact, packing is in its original condition and you have the original invoice with you, then you are good to go ahead with the exchange.
• Articles purchased on discount/sale are not qualified for exchange or return.

There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:

• Exchange request is made outside the specified time frame
• Product is damaged because of use.
• Product has been tampered.

Refund

• Filly doesn't offer money back policy.
• Only in specific cases the refund is allowed.

The fastest way for exchange is that you can contact our customer service department by emailing us at support@shopfilly.com or you can WhatsApp us at 0332 0034559. Provide all the required information to our friendly representative and if all the conditions met, you can deliver the parcel at our address and we will process your refund. At filly, we look at each dispute on a case-by-case basis and try to be fair to both parties.